Confidentiality. 

Rights.  When applying for or receiving VR services from DVR, you have certain rights.

• You are protected against discrimination due to race, creed, color, type of disability, national origin, sex, age, or duration of residence in Colorado.
• You have the right to be treated by DVR staff and other persons involved in providing VR services to you with respect and courtesy, free of violent behavior, threats of violent behavior, or other forms of harassment.
• You are entitled to an assessment to determine your eligibility and order of selection priority classification.
• You have the right to make informed choices about your VR services and service providers throughout your involvement with DVR.  Your DVR counselor can help you make choices, if needed.
• You have the right to receive information, including copies of your Trial Work Experience Plan and/or Extended Evaluation Plan, in a format easily used by you.
• You have the right to examine most information in your service record when you request this in writing.
• At any time during your rehabilitation evaluation and program, you have the right to involve other person(s) to advocate on your behalf and to assist you in negotiations or appeals with your DVR counselor.
• If you are dissatisfied with any decisions made by the Division of Vocational Rehabilitation, you have the right to appeal.  (More information about this is provided on the Appeal Rights form.)

If determined eligible for vocational rehabilitation services, you have these additional rights:

• You have the right to choose the employment outcome you want as long as it is consistent with your strengths and limitations, resources, priorities, concerns, abilities, and capabilities.
• You have the right to decide who will help you prepare your Individualized Plan for Employment.
• You have the right to receive information, including copies of your Trial Work Experience Plan, Extended Evaluation Plan, and/or Individualized Plan for Employment and any amendments, in a format that is easily used by you.
• You have the right to review your Individualized Plan for Employment and to request changes in your planned employment outcome, VR services and providers, and/or methods to provide VR services.

Responsibilities.  Throughout your involvement with DVR, you will also have certain responsibilities:

• It is your responsibility to cooperate in the collection of diagnostic information necessary to determine eligibility and to determine what VR services you need.
• You are expected to treat DVR staff and other persons involved in the provision of VR services to you with respect and courtesy, free of violent behavior, threats of violent behavior, or other forms of harassment.
• You will be expected to carry out all of your responsibilities described in your Trial Work Experience Plan, your Extended Evaluation Plan, and/or your Individualized Plan for Employment.
• You will need to cooperate with DVR in locating and applying for additional sources of funding which may be available to help pay for your VR services.
• You may need to help pay for some of your VR services in accordance with criteria set by DVR.  The amount of your contributions, if any, will be identified in your Trial Work Experience Plan, your Extended Evaluation Plan, and/or your Individualized Plan for Employment.
• For DVR to pay for a good or service, the DVR counselor must send the provider a written payment agreement before the VR service begins.  This means that when DVR is going to pay, you must notify your DVR counselor before you arrange for or receive a good or service.
• You are expected to maintain regular contact with your counselor.  If you do not stay in touch, your counselor will attempt to contact you through any available means.
• Once your VR services are finished, you must actively look for and accept a suitable and satisfactory job in the occupation identified on your Individualized Plan for Employment.  You must also notify your DVR counselor as soon as you obtain employment.

Consumer Appeal Rights

Clients